Emergency glazing repair and replacement service for the insurance industry

What sets us apart

All year round nationwide service

Our capability and resources enable us to provide the insurance industry with a 24/7 365-day service designed to cover every eventuality with the highest level of efficiency and professionalism. With our 100-strong call centre, dedicated manufacturing plants and network of installers covering every corner of the UK, Glassolutions delivers the complete service.

Think repair before replace

Glassolutions operates a repair first philosophy. We would always look to repair before replacing, thus reducing the indemnity cost to the Insurer on frame damaged claims, which represents circa 25% of all items damaged but 45% of all item costs.

To ensure our clients maximise the benefit of our services, we provide Repair Initiative Training to assist claims handlers in making an informed decision on claims where customers have submitted a replacement quote with a view to cash settle. This means repair costs can be factored into the cash settlement process or Glassolutions can be appointed to complete repairs.

One supplier for every door and window

Glassolutions provides an unrivalled breadth of glazing services. This means we can repair and replace windows and doors in whatever material is manufactured from – mostly PVCu, aluminium or timber.

Working closely with loss adjusters

Glassolutions provides loss adjusters with extensive guidance and support to enable them to maximise the benefits of a single, nationwide window and door repairer and replacer.

Post-consumer glass recycling

Glassolutions collects all the waste glass from its window repairs carried out for insurance industry customers and reprocesses this into new high performance glass at the Saint-Gobain float glass plant in North Yorkshire. No other glazing supplier to the insurance industry is equipped to do this.

How we work

Our work with the insurance industry covers a wide range of applications, the key services for which are:

Window glass replacement

Our UK-wide 24 hour emergency glazier service is geared to adapt to the changing needs of the insurance industry. With our wealth of experience and cutting-edge technology, we are capable of quickly dealing with any eventuality – from the smallest piece of glass to the most complex leaded light, with our engineers trained to work at height and comply fully with all health and safety legislation.

Window and door frame repair and replacement

Our aim is always to repair, rather than replace windows. In cases where a window or door frame is beyond repair, we attempt to replace the customer’s damaged framework on a like-for-like basis or source the nearest equivalent – uPVC, wood or aluminium. The majority of our replacement window frames are manufactured using our in-house facilities, which gives us greater flexibility and total control – including replacement patio doors.

Lock repair and replacement

Our 24 hour locksmith service provides rapid response for loss of keys or damaged locks even for obsolete locking parts. Where possible we will secure the property initially so damaged parts can be refurbished or re-engineered at a convenient time. We aim for non-destructive entry so only the lock barrel needs to be replaced with a new set of keys - or if the lock is damaged beyond repair, we install a new compatible lock.

Conservatory repairs

Through our dedicated specialist conservatory repair service, costly replacements can be avoided by drawing on what we believe is the largest stockpile of conservatory components in the UK. From fixing a damaged or leaking conservatory roof and storm damage to replacing misted double glazing and faulty hinges and locks,


Your claim journey

If you are a homeowner in need of emergency glazing services, visit our dedicated homeowner page to find out more about the process of making a claim and organising your repairs.

Contact Us

We have engineers located throughout the Uk to provide nationwide coverage.  Our main office an contact details are:

Insurance Services
Waterlands, Meadows Road,
Brookfields Park, Manvers,
Rotherham, S63 5DJ
T: 0333 00 333 88