350th Anniversary celebrations drive further commitment to customer service for Glassolutions
A video detailing the complex installation of glass floor walkways at London’s Tower Bridge has heralded the start of a momentous year for Glassolutions as it celebrates its parent company Saint-Gobain’s remarkable milestone of 350 years in business.
“The focus of our celebrations is exploring how we continue to deliver real advantage to our customers and our partners,” says Mike Butterick, marketing director at Glassolutions. “The new glass floor at Tower Bridge is a great example of how we collaborated with our sister companies in Europe to meet this technical challenge – and help create a fabulous new dimension to one of the world’s most iconic tourist attractions.
“The video shot over the two day installation really captures the design and innovation involved in the project and the excitement of the general public as they experience the breath-taking views looking down from 42 metres above the Thames for the first time.”
One of the commitments made by Glassolutions in its anniversary year is to continue to invest in innovative materials, new ideas and new techniques for those involved in creating a better built environment. It will also continue to put customers first and has just released the results of a 12 month customer research programme.
Says Mike: “Customers value much of what we do so it’s important not to lose sight of our strengths whilst at the same time working on the areas where we believe that improvement can be made to better serve the needs of our customers. We’re implementing a cultural shift – instilling a culture throughout the entire organisation of customer focus to ensure that the team always goes the extra mile to achieve customers’ needs – and that our systems and processes allow that to happen.
“Some areas of the business are outstanding and we need to replicate that so all our customers benefit from consistently high levels of service and remain committed to us as we embark on our next 350 years.”