Ringing the customer service changes at Glassolutions

Glassolutions is ringing the changes to its customer service department with the appointment of Lorraine Bell.

Lorraine has been with the company for eight years and takes on the newly created role of National Customer Service Manager for external glazing.  She has previously held roles in the company’s commercial sales team in Scotland and has a natural desire to seek continuous improvement.

She said: “I’m excited to take on the new role and being involved in helping to make Glassolutions a force to be reckoned with in terms of outstanding customer service.”

Ian Davy, Group Commercial Director at Glassolutions says: “Lorraine’s promotion reflects the importance we place on customer service.  Her role is to proactively lead our customer services team and to continually improve our systems and processes to ensure excellent customer communication and service across the business.

“Gaining high levels of customer satisfaction is important to our business because satisfied customers are most likely to be loyal, to make repeat orders and to use a wide range of our products and services.  But also, if we can improve the way we do business with our customers then they will reap the rewards too; they will be better placed to improve the service to their own customers.  It makes sense that we shape our business around what matters most to our customers.”

Glassolutions is in the UK’s largest processor, distributor, installer and repairer of glass and glass systems.  It is part of the Saint-Gobain Group, which is this year celebrating its 350th anniversary